Return Policy:
While we primarily deal with digital products that are instantly accessible upon purchase, we understand that there may be exceptional cases where a return is necessary. Here’s how our return policy works:
- Defective or Incorrect Products:
- In the rare event that you receive a defective or incorrect digital product, please contact our support team at hello@fitnessindustry.fit within 14 days of purchase.
- Provide details about the issue, and we will work promptly to provide a resolution, which may include a replacement or an appropriate solution.
- Cancellation of Subscription Services:
- Monthly subscriptions can be canceled at any time. The cancellation will be effective from the next billing cycle.
Note:
- Returns are generally not applicable for digital downloads due to the nature of the products.
- Refunds for subscription services will be considered on a case-by-case basis.
Refund Policy:
As our products, particularly eBooks, are digital and downloadable to your device upon purchase, we do not offer refunds. This policy is in place to maintain the integrity of our digital content. Once an eBook has been downloaded, it becomes accessible and retained on your device, making it challenging to retract access.
We encourage customers to thoroughly review product details and consider their purchase decisions before completing the transaction. If there are any concerns or difficulties with accessing the eBook, our dedicated support team at hello@fitnessindustry.fit is available to provide assistance within 14 days of purchase.
This policy ensures a fair balance between offering quality digital content and addressing customer concerns promptly.
1. Digital Products:
- Due to the nature of digital products (E-Books), we generally do not offer refunds. However, if you face difficulties accessing the product or encounter a genuine error, please contact our support team at hello@fitnessindustry.fit within 14 days of purchase for prompt assistance.
- Refunds for online payments will be processed through the original mode of payment.
2. Subscription Services:
- Refunds for subscription services will be considered on a case-by-case basis. If you are dissatisfied with the service, please contact our support team with detailed reasons for your request.
- For monthly subscriptions, cancellation requests can be made at any time. The cancellation will be effective from the next billing cycle.
- For annual subscriptions, cancellations within the first 30 days may be eligible for a prorated refund. After 30 days, the cancellation will be effective at the end of the subscription term.
Cancellation Policy:
1. Instant Access Products:
- Given that our products are digital and accessible immediately upon purchase, cancellation requests may not be applicable.
2. Subscription Services:
- Monthly subscriptions can be canceled at any time, and the cancellation will be effective from the next billing cycle.
- Annual subscriptions canceled within the first 30 days may be eligible for a prorated refund. After 30 days, the cancellation will be effective at the end of the subscription term.
Online Payment Refunds:
- Refunds for online payments will be processed through the original mode of payment used during the purchase.
- The processing time for refunds may vary depending on the payment method.
Contact Us: If you have any questions or concerns about our Cancellation & Refund Policy, please feel free to contact us at hello@fitnessindustry.fit We are here to assist you.
Thank you for choosing Fitness Industry.